• 27 July 2026, 22:54 PM

Email Support

support@dsmgroup.co.uk

Call Us

03333 22 11 00

Head Office

The Old Hangar, Peterborough PE8 6NE

Why choose Managed IT Support?

There are several reasons why a managed IT service may be needed; Lack of technical knowledge through to temporary under resource or maybe the simple desire to focus on one’s own business.

Whatever the reason or requirement DSM can tailor its service offerings to assist. From large-scale infrastructure projects through to help with the daily grind and on to fully managed support….. DSM can bespoke an IT package that will provide exactly what you require.

Managing the hardware and software of any business can be expensive, time-consuming and quite frankly a bit of a burden. Constantly ensuring your staff have the right and up to date technology to do their jobs effectively and efficiently can take up immense time that could otherwise be spent driving your business forward.

Fast Track Support

No need to sit around waiting for an engineer to arrive; Simply report your problem and have a DSM technician connect remotely into your system, direct from our service desk and diagnose and resolve the issue there and then.

On-Line Portal

DSM’s service is further enhanced by way of web portal access into its ticketing system. Several functions are available eg: Log a Fault, Check Status, Run a History Report. All services are backed up by the availability of a human being……. if required.

Commitment to SLA’s

All reported faults are tracked using our management system to ensure Service Level Agreements (SLAs) are continually achieved. Logged faults remain open until the issue has been resolve.

How does it work?

If you find yourself overwhelmed with the everyday ‘random’ issues of your users, then DSMs ‘Managed IT Support’ may just be the solution that’ll free you up to concentrate on the bigger picture.

You’ll be assigned a dedicated account manager and engineer who’ll get to know your business and its users. As an extension of your team, they will work with you to support, advise-on and troubleshoot issues.

Whatever the task; whether it’s a slow Laptop, a Server failure or assistance with upgrading to a new system, our friendly, qualified team will help youget the job done.
Competively priced on a Pay-As-You-Go basis.

Value Added Services

Remote Monitoring

We can monitor your systems – which means we can identify issues in the early stages, the purpose of this is to eliminate downtime. You’ll also get Windows patch management alongside proactive automatic maintenance. We can also keep you updated with regular reports, ensuring you understand the status of your networks and infrastructure.

Software Management

If required, we’ll look after your 3rd party software. We will ensure that it is up-to-date and fully patched. We’ll also deal with the support; saving you the time it takes to call the various technical support helplines in order to troubleshoot issues.

What’s Included in DSM’s Managed IT Support

Managed IT support should mean one clear point of contact for everything technology-related, not a rotating cast of engineers who don’t know your setup. DSM’s managed IT support gives every customer a dedicated account manager alongside a UK-based helpdesk, so the person picking up the phone already understands your systems and your history with us.

Our managed IT support covers proactive monitoring, patching, backups and unlimited remote support as standard, with guaranteed response times built into every contract. Because managed IT support works best when it is joined up with the rest of your technology, many customers combine it with our unified communications solutions, so calls, messaging and IT support all run through the same trusted partner.

We structure our managed IT support around recognised industry frameworks; for readers who want to understand the standards behind good service management, AXELOS’s ITIL service management guidance is a widely used independent reference.

Whether you have an existing in-house team that needs extra capacity or want to outsource IT completely, DSM’s managed IT support flexes to fit, with clear pricing and no long-term lock-in.