DSM Group
DSM was established in 1987 to provide IT solutions to local organisations and over the years we have developed a reputation as a reliable supplier of IT services to the business community. Our portfolio of skills has steadily increased over the years in response to customer requirements and the constant changes in technology. In 2004 we added Business Continuity to our range of services following the conversion of a WWII aircraft hangar to a state of the art recovery facility.
The facility has 6 office suites providing more than 500 fully configured workplace recovery positions with comfortable meeting rooms and recreational areas. The whole building is air conditioned and protected by a dual generator infrastructure. Separately routed BT and Virgin Media fibre connections provide all the communications and phone lines needed to keep businesses up and running in any event. Our rural location has excellent access routes and plenty of onsite parking.
The facility includes a high specification data centre providing a range of services including co-location hosting, cloud computing and online data backup. A skilled team of technical staff is based at the facility to provide support for all customer requirements both for equipment at the hangar and on their own premises.
Our employees are accredited by major industry manufacturers and continuously updated with recognised technical qualifications to ensure customers can be provided with accurate, up-to-date information and solutions. New products and technologies are continuously assessed for suitability to be added to our portfolio. We work in partnership with all our customers to provide a high level of service where each contract is tailored to meet specific requirements.
DSM Group Overview
Uploaded by DSM Group on 2018-01-31.
WE ARE HIRING!
Junior IT Support Technician
Job Description
- Providing 1st line technical support to clients, answering support queries via telephone, email and ticketing system, and resolving incidents
- Maintaining customer service levels and adhering to service management principles, for all support queries
- Maintaining a log of all incidents and problems detected
- Ensuring all Helpdesk requests are completed efficiently
- Taking ownership of incidents from creation to resolution
- Setup, maintain and support clients desktop workstations/laptops (software/hardware)
- Support of products such as Windows/Microsoft Office 2007/Linux
- Active Directory management and Windows networking
- Maintenance of printers and other peripheral equipment
You will have at a minimum
- Two years in a Helpdesk/IT Support role (which is current to date)
- Good knowledge of Windows desktop / server environments
- Strong research and troubleshooting ability
- Excellent verbal and written communication skills (English)
Salary: Dependent on experience and qualifications
CV’s should be sent to jobs@dsmgroup.co.uk
Senior Network Support Technician
We are looking for an experienced senior network engineer to join our team working in and around the Peterborough area. The role includes designing installing, upgrading, and supporting IT systems. Travel is mainly local. Some unsociable hour working is required.
Minimum Skills and Experience:
The applicant should have extensive knowledge of:- Windows desktop and server systems Virtualisation / backup products Email/DNS Routing/TCPIP All aspects of networking hardware
Prerequisites:
- Personable and approachable
- Calm, confident and conscientious
- Excellent English communication skills, both verbal and written
- Minimum of 5 years, (continual and current), experience in a senior IT support role
- Microsoft certified
- Willingness to both learn new skills and share with colleagues.
Salary: Dependent on experience and qualifications
CV’s should be sent to jobs@dsmgroup.co.uk