• 05 June 2026, 19:57 PM

Category Archives: IT Support

CyberTerrorism 1

Cyberterrorism – The Silent Threat?

The business benefits of cloud computing are widely recognised but, for many organisations who have to comply with regulatory requirements, there is a need for evidence of enhanced security from their Data Centre partner.  Stolen or corrupt data can lead to loss of customers, high recovery costs and – most of all – a damaged reputation.  If an organisation is using a cloud solution they must rely on their supplier to provide the necessary level of security technology and processes.  In the Data Centre environment both physical and virtual security requirements must be demonstrated to the satisfaction of their customers.

The physical security of a data centre plays a significant role in ensuring information is kept safe.  Access to the site should be restricted to authorised people only and have round the clock surveillance.  Electronic access control systems as well as interior and exterior high resolution CCTV is a must and Data Centre managers must ensure that security is not compromised by failure of resources such as electricity.

Not only must the site be physically secure, the network infrastructure must also be safe from unauthorised penetration.  The scope of system security in the Data Centre should include security policies and practices, firewall protection, anti-virus software and continuous monitoring for incidents.  Automated solutions can be used to detect security breaches and to replicate data for regulatory compliance requirements.

“Data Centre security is of vital importance.  It’s up to the owner to ensure that the infrastructure is safe and all security procedures are fully documented and rigorously followed.   This allows our clients to focus on their core business without having any concerns over the safety of their data,” said John Morton, Sales Director, DSM.

New solutions are being introduced constantly to counter threats and meet compliance requirements in web application security and data security.  There is a wide range of security ‘add-ons’ including alerts to network events and real-time visibility into routing and traffic anomalies.  Many Data Centres are now using smart monitoring features such as Intrusion Detection which quickly identifies and alerts if human attackers, network worms or bots are attempting to compromise the system.

Only by ensuring their Data Centre partners are well protected and incorporating the latest security technologies can organisations be confident that their data remains safe.

managed services provider

5 signs you need to change your IT Service Provider

No matter what kind of business you run, IT issues come up from time to time. This is why you partnered with an IT Service Provider. Right?.. So, you don’t have to worry. But, are you worried?

Are you facing recurrent IT issues despite this? Are you facing outages that are taking longer and longer to fix? or in the case of an issue, have you found it hard to get hold of someone to deal with it?

If you can’t answer these questions satisfactorily, it may be time to change.

An able IT Service Provider will use best-in-class people, tools and technologies to deliver the best solutions. They will take a proactive approach to be able to detect and solve problems before they arise. They will also prevent the likelihood of issues happening again.

Here are five tell-tale signs that might make you think, do you need to change your IT Service Partner.

1) Your IT Service Partner Has Slow Response Times
Any business can be faced with server crashes and internet outages. However, when it does, your provider should be on it immediately. If it takes a long time for your provider to respond, you are potentially faced with a severe loss of production and money.

2) Your IT Service Partner Does Not Have 24/7/365 Monitoring
Most company employees may typically work 9 to 5, but your network and your data never sleeps. As such, your solution provider must be round-the-clock too. Your provider must have the correct blend of remote and on-site personnel available at all times of the day and night to give you proactive 24/7/365 monitoring services.

3) Your IT Service Partner Does Not Provide Data Backup
Any business will run dead without its data. How long could you business survive if you lost your data or it was compromised?  Our guess would be, not very long. Your provider should have ironclad data protection and secure data backup plans for you.

4) Your IT Service Partner’s “Strategic Guidance” Sounds More Like A “Sales Call”
The correct provider for your business can double up as a virtual IT Director. Many organisations have rudimentary knowledge of enterprise IT systems, and as such outsource their IT. However, due to bad business practices, many providers use this as an opportunity to milk more out of their clients. Stuck with unnecessary expensive upgrades to your software you hardly use? Your provider might just have tricked you.

5) You Have Outgrown Your IT Service Partner 
Sometimes, your provider might struggle to provide you with the best support, despite their best efforts. This might not always be their fault. Maybe, your company outgrew your provider. Maybe, they just don’t have the manpower or access to the latest technologies that you need to sustain and better your own growth. It might be time to part ways with your provider.